Shipping time vary depending on your specific location. To follow are estimations of expected delivery times:

• West Malaysia – Orders can take 1-4 business days to be delivered
• East Malaysia – Orders can take 3-7 business days to be delivered

When choosing the right size bags for your products, it’s important to keep in mind the height and the volume of the product you are packaging.  The volume of your product plays a major role in choosing the right sized stand-up bag. For example, fine salt takes up less volume than whole coffee beans. The bulkier the product, the more space required. We suggest always going one size larger to accommodate your product.

The fillable area refers to the measurement of the bag below the zipper line to the bottom of the bag.The space above the zipper is often used to apply labels/stickers. It is also the area that can be heat sealed to preserve your product and to ensure a tamper-evident seal above the tear notches. It’s very important to remember that this area is included in the overall dimensions of the bags BUT it is not a fillable area. We have seen it so many times, where someone assumes that a bag size of 10cm x 15cm for example, will fit their product measuring 10cm x 13cm (sorry, but it’s not going to fit).

Our business hour

• Mon-Sat 10am-6pm

Closed Sun & Public holiday

Warranty service for eligible repairs is available at no charge for 12 months from the date of original retail purchase (“date of purchase”).

We sure do! The more you buy, the more you get. Bundle are applied when you order multiple quantities of the same style and same size bag.Please direct any questions to the customer service representative assisting you with your order or call 03-4141 9911.

The most common reason is that your order was received after 2 pm. Another possible reason is the order was placed on a holiday or a weekend. All orders are processed and shipped Monday-Friday, excluding holidays and weekends. Orders received outside of our shipping days and times will ship the following business day.

Full color and spot color rotogravure printing with the capability of holographic, gradient, metallic, matte/glossy/combo finishes, and more. If you can think it up, give us the chance to try and do it!

Bags:
Full color and spot color rotogravure printing with the capability of holographic, gradient, metallic, matte/glossy/combo finishes, and more.

When submitting artwork for a custom product, please follow the guidelines below to ensure timeliness and accuracy.

FILE FORMATS
Please submit original, layered files in one of the following formats:

• Adobe Illustrator (*.ai)
• Encapsulated Post Script (*.eps)
• Adobe Photoshop (*.psd)
• Editable PDF (*.pdf)

All images should be embedded into the design file. Please be sure to communicate any clear areas of the packaging (e.g., windows). Recommended: In addition to sending us the editable file(s), please send either a flattened jpg or pdf, of your final design, as a soft proof. With the proof of your design, our designers are better equipped to compare your approved design with the editable file(s) sent, ensuring that all elements are present.

FONTS

All fonts must be converted to outlines in the document or included with design files. The benefit of outlined fonts is that design remains intact, while the drawback is text cannot be edited. Outlined fonts are preferred.

COLORS

Please submit artwork in Pantone color format. We will have to separate and reformat any artwork that is not given to us, layered by specific Pantone color. When using Pantone colors, you must include color codes (i.e., Pantone Number). Providing a printed sample to match colors will help ensure proper print matching (sample is not required). Providing a printed sample to match colors will help ensure proper print matching (sample not required). Please send any printed samples to the Quiware representative you are working with.

RGB format will NOT be accepted.

If your art is in CMYK format, we will convert the colors to Pantone and try to color match to the best of our abilities. Colors converted from CMYK may not exactly match (we can typically get a 90% color match). Please provide Pantone colors if you want to ensure 100% color match.

DENOTING WHITE, CLEAR, AND SPECIAL FINISH AREAS

Use pink (or another color if you already have a pink color in your file) to represent clear, white, and special finishes such as a matte or glossy finish. The color layer can be layered on part or all of the image. Donte what this color means in the file.

BLEED

Please use a 1/8” bleed (i.e., extend artwork 1/8” beyond dieline).

RESOLUTION

Resolution should be 300 dpi and 100% in size. Having our artists resize elements could result in image quality loss.

SUBMITTING ARTWORK

Please submit artwork to the representative assisting with your order via email (if less than 50MB), Google Drive, or WeTransfer.com.

QUESTIONS

Please direct any questions to the customer service representative assisting you with your order or call 03-4141 9911.

That depends on the type of product and whether or not it is being printed.

The figures below are the average base prices for custom orders, meaning it is the minimum order that you should expect to spend on a bag/pouch. Actual quantities and costs will depend on the size of the bag and the complexity of the project.

Vacuum Bags

• Printed 1-2 colors typically start at RM5000-RM6000
• Printed 3+ colors typically start at RM7000+

Stand Up Zip Lock Pouches

• Printed 1-2 colors typically start at RM1500-RM2000 (Screen Print / Solid Color)
• Printed 3+ colors typically start at RM6000+ (Full Color)

Zip Lock Pouches

• Printed 1-2 colors typically start at RM1500-RM2000 (Screen Print / Solid Color)
• Printed 3+ colors typically start at RM6000+ (Full Color)

Minimum order quantities apply. Varying lead times from 4-6 weeks standard, or 3-4 weeks express. Call a Custom Packaging representative (03-41419911) for more information.

You will need to pay plate fees on custom printed orders starting at RM400/plate. Each unique color will need its own plate, as will special printing options such as matte or metallized printing. You will also need to pay for shipping from our warehouse to your destination, and any air shipping fees on rush orders.