RETURN, REFUND & EXCHANGE POLICY
Please be informed that this RETURN, REFUND & EXCHANGE policy is only applicable for damaged, wrong or faulty item apart from sale items.
In order to ensure customer satisfaction for every transaction made with us, we at FKN has provide a Return, Refund and Exchange policy as a guidelines.
1. Customers are required;
To inform us the damaged, wrong or faulty item (apart from bought items) by using this form or email us within 24 hours of the time item’s received.
To return the damaged, wrong or faulty items (apart from bought items) within 7 days of receipt date for a refund. Any delay will not be entertained.
2. Items returned must be in their original condition, which include tags and packaging.
3. The goods are customer’s responsibility until they reach our warehouse. Please ensure to package your returned items properly in order to avoid damages. This includes the boxes, packaging and tags. Our company is not responsible for any items that are returned in error.
4. We recommend you to use any postage service that insures you for the value of the goods you are returning and obtain proof of posting.
5. The returned costs are customers’ responsibility.
1.Customer could choose to get refunded in monetary (charges may be applied) or refunded in Store/Points credits. Items which purchased during any promotion/sale are non-refundable.
2.For monetary refund, total refund that will be issued only 80% of the purchased price, in the original form of payment. Original delivery and handling charges are non-refundable. Return shipping charges are responsibilities of the customer.
3.Delay in returning items might cause;
– The issue is closed. Or else;
- For under certain circumstances the customer have to provide any valid reason.
Any exchange of purchased items with the other items of similar price is POSSIBLE (subject to items availability).
What To Do If Customer Receives Damaged Item?
1.Please inform us by emailing us within 24 hours of the time item’s received.
2.Please attach a copy of courier receipt and an image of faulty item.
3. Please mention your intention either to replace or exchange or refund.
– Replace with any similar item with similar color is encouraged but depending on availability of stock.
– Replace with similar item but different color is allowed but subject to availability of stock.
- Exchange only entitled with different item with same or above the previous item’s price.
- Replacement and exchange process will take up to 3 days upon receiving your return item excluding the period that will be taken for the item to be delivered to you via courier service.
– For any requisition to replace the item but out of stock, refundable shall apply.
– Customer can request to receive refund in monetory form or in store credit.
- Please provide your bank account number to expedite transfer process.
-Total refund that will be issued only 80% of the purchased price, in the original form of payment. Not inclusive postage and handling fee.
c. Balance Payment for Exchange Item
- For same price items: No balance payment to be paid by purchaser.
- For higher price items: Extra payment must be paid by purchaser via our e-commerce system or transfer directly to our bank account.
4. Replacement or refund must be informed as soon as possible.
5. If you choose to have refund instead of replacement, total refund that will be issued only 80% of the purchased price, in the original form of payment. Not inclusive postage and handling fee.
6. Customer can request for an exchange of any of the items available.
7. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
What if I accidentally paid more than once?
It is important that customer do not click the pay button twice even when the browser does not responding. It is best to refresh or cancel the transaction and begin again. However, if it happens;
1. Please email us using the contact us form as soon as possible.
2. Customers must let us know the order number.
4. Customer can choose to get the money back in monetary (charges may apply) or in store credit.
5. Customers must bear any bank charge due to money transferring between banks. (Applicable to Malaysia local bank only). 3% from the total value plus 6% of that 3% will be deducted if customer request to receive in monetary
6. Full refund will be made; If customer requested to receive in store credits. If requested by customer, we will refund 80% of the monetary value of goods returned to us based on below conditions (This include sale items). All SALE and ‘on offer’ items are non-returnable, non-refundable and non-exchangeable.
Issue on color resolution / pattern
We have tried our best to provide images which display colors and details of our products as accurately as possible. However, the colors and details you see are depending on your devices screen quality hence the colors and details of the products might be slightly different. If you have any doubt, please do contact us.